To ensure the best image quality during identity verification, we recommend using a mobile device with one of the following browsers, as mobile cameras generally provide better results than webcams:

Android: Firefox or Chrome

iOS: Safari

Step-by-Step Guide

1. Scan the QR Code

Use a QR code scanner on your mobile phone or tablet to begin the verification process.

iOS: You can use your default camera app, which includes a QR scanner.

Android: You can use your camera if supported or install a QR scanner app from the Google Play Store.

You may also continue the process on a computer with a webcam if needed.

2. Select Your Country or Region and Document Type

Make sure the country or region and document type you choose match the identification document you plan to upload.

3. Prepare Your Document

Only physical identification documents are accepted. This includes a valid government-issued driver’s licence, passport, or ID card.

Place the document clearly within the camera frame and make sure:

The image is clear

There is no glare or reflection

All text is fully visible and readable

Then click the camera button to take the photo.

4. Confirm or Retake

After taking the image, click Confirm if the photo is clear. If not, click Retake and try again.

5. Capture the Back of Your ID

Repeat the same process for the back of your ID document.

Once the image is clear, click Confirm.

6. Take a Selfie

You will then be asked to take a selfie. Click Start Now to continue.

Please make sure to:

Position your face properly within the frame

Avoid wearing sunglasses, hats, or anything that covers your face

Stand in front of a plain background or clear wall

7. Follow the On-Screen Instructions

You may be asked to complete a simple action, such as smiling, while the camera captures your image.

8. Capture and Confirm Your Selfie

Click the camera button to take your selfie.

If the image is clear, click Confirm. If not, click Retake and try again.

9. Completion Notification

Once all required images have been submitted and successfully validated, you will receive a notification confirming that the verification process is complete.

Virtual Card Verification Requirement

To help maintain a secure and compliant verification process, please review the following requirements for virtual card verification:

1. Standard Requirement

If you make a payment using a standard virtual card, you may be required to upload an image from the virtual card app showing the following details:

The first 6 digits and the last 4 digits of the card number

The cardholder’s name

The card expiration date

2. Exception for One-Time Use Virtual Cards

Some virtual cards are designed for one-time use only. In these cases, the standard verification requirement may not apply.

If you inform our support team through a ticket that your virtual card is a one-time use or disposable card, the standard virtual card requirement may be waived.

Instead, you may be asked to provide an alternative proof of identity document.

3. Consequences of Not Providing the Required Information

If you do not let us know that the card used is a one-time use virtual card, the standard virtual card image may still be requested. This may lead to:

Order cancellation upon request, or

Expiration of the verification process

Need Help?

If you experience any issues while capturing your images, please contact our support team.

To help us assist you faster, please include:

Your mobile device model

The browser you are using

A screenshot or video showing the issue

This will help us troubleshoot the problem more effectively.