Although this is uncommon, a payment may sometimes take up to 15 minutes to process. In some cases, additional identity verification may also be required before the order can proceed, especially for transactions involving foreign currencies. This helps maintain a secure, compliant, and trusted environment for all GG Mobile Gamers users.

If you intend to continue with the order, please do not cancel it during this period, as doing so may result in a longer manual review.

If your order status remains unchanged after 15 minutes and is still showing as Verifying Payment, it may be due to one of the following reasons:

Reason

You may be required to submit proof of identity, update your mobile phone number, update your profile name or date of birth, or update your billing address.

Follow-Up

If you have successfully completed payment but your order remains on Verifying Payment, please check your email and your order remarks for any instructions. You may be asked to complete a KYC verification process.

If you have already submitted your identity verification, the review process may take up to 48 hours.