Evidence Requirements for Sellers
Screenshots or Videos:
Must include the amount before and after the transaction.
Must display the customer’s ID.
Must show the date on the screen.
Must be unedited and provide a full screenshot of the screen.
Receipt for Top-Up:
Must show the payment method.
Must show the date of transaction.
Must show the transaction currency.
Must show the value of transaction.
Must show the name and address.
Must indicate that credit cards, debit cards, and PayPal were not used.
Must be unedited and provide a full screenshot of the screen.
Additional Notes:
Privacy: Some example screenshots shown below have censored information for privacy. However, when uploading your own evidence, no information should be obscured.
Compliance: If sellers fail to comply with these delivery proof requirements, funds will not be released until proper documentation is submitted.
Support: Sellers can contact our support team or email business@g2g.com for clarification before proceeding with a manual top-up.
Interested in Manual Top-Up? Sellers who wish to offer manual top-up services may email business@g2g.com for more information.