Please note: this is a general guide. Each game is different and may require additional proof.

Please upload delivery proof immediately through your Sold Order page once the order has been delivered.

Delivery proof sent by email will not be accepted.

If delivery proof is not uploaded within the required time or cannot be found in the Sold Order page, it will be treated as not submitted. This may affect the outcome of any dispute.

Both image and video files are accepted.

Upload Guidelines

Supported formats: jpg, jpeg, gif, png, mp4, 3gp, mov, wmv, avi, flv

Maximum file size: 100MB per file

Maximum number of files: 150 per order

For account services, include a screenshot showing the login email and password that were sent to the buyer through GG Mobile Gamers.

If the account is unverified, include the full page showing that the email is not verified, along with the username, date, time, and timezone.

For products that support notifications, include screenshots of account alerts such as login notifications, IP changes, device changes, or timezone changes.

For time-limited products, include screenshots showing the remaining duration, current date, and account identity matching the order details.

Screenshots confirming successful delivery or completed account access must also be included.

If your screenshot or video is not in English, please provide a short explanation or translation of what is shown.

If the game account is linked to any phone number or social media account, the seller must fully remove and unbind all personal information before delivery. The account must be transferred in a fully unlinked state, and the email address linked to the account must be changeable to the buyer’s own details.

GG Mobile Gamers may cancel the order if the seller submits fake, misleading, or incorrect delivery proof.

For more information, please refer to the Account Service Rules and Descriptions.

Additional Guidelines for Specific Issue Cases

Please note: all screenshots and video proof must be recorded or captured in full-screen mode.

For All Issue Types

Proof must clearly show:

Official email or notification from the game developer or publisher showing that the buyer accessed or changed account information

Sender and recipient email addresses, including the date and time

All original registration details, such as the registered email, registration date, security questions and answers, IP address, country, and date of birth

Timezone

If Original or Recovery Information Is Missing, or the Account Was Recovered

Please follow the proof requirements listed under “For All Issue Types.”

If the Account Is Banned, Locked, or Has Other Issues

Proof must include:

The username or email address of the account

Account login history and gameplay records

An official message showing that the issue was caused by the buyer

The message should include gameplay date and time, login IP, and the reason for the issue

Sender and recipient email addresses with timestamp

For 0 Hours Played Products

Proof must show:

Username or email address

Confirmation that the game had 0 hours played at the time of sale

Account login history with date and time

Gameplay hours and corresponding date and time

Seller’s PC date and time

If the Account Does Not Match the Description

Video proof must include:

Username or email address

Login history and gameplay records

Game details such as server, region, items, skins, rank, and any other details mentioned in the description

Seller’s PC date and time

If the Account Was Logged In by Someone Else

Video proof must include:

Username, email, or account ID

The seller logging out of the account from their device

The account being removed from the seller’s device

Any remaining accounts shown on the login screen after logout and removal

The device’s date and time