What is KYC (Know Your Customer), and why is it required?

Compliance

KYC may be required to help comply with anti-money laundering (AML) regulations and other legal or security requirements. Failing to follow these requirements can lead to penalties or restrictions.

Customer Protection

KYC helps protect users by ensuring that services are provided to legitimate customers and helps reduce the risk of identity theft, financial fraud, and other unauthorized activity.

What documents may be used for verification?

Users may be asked to provide documents that match the information on their GG Mobile Gamers account. Depending on verification or compliance requirements, additional documents may also be requested.

These documents may include:

A valid government-issued national ID card or passport showing your full name, date of birth, and other required details

Proof of address, such as a utility bill, showing your full name and address, dated within the last 3 months

Proof of payment for card transactions, if required for verification purposes

For card verification, only the first 6 digits and last 4 digits of the card number should be visible. All other sensitive information should be covered.

Examples of proof of address documents

Examples of acceptable proof of address may include utility bills, electricity bills, water bills, internet bills, or mobile service bills, as long as they clearly show your full name, address, and a recent date within the last 3 months.

How can I improve the chances of my documents being accepted?

Do not crop, edit, or alter the documents

Make sure the photos are taken in a bright area with no glare or blur

Ensure that all text is clear and easy to read

Check that the document is still valid and not expired

Make sure the physical document is in your possession when taking the photo

Submitting clear, valid, and accurate documents helps make the verification process smoother and faster.