Seller protection gives qualified sellers faster payout support, even if a chargeback is later filed. This program helps reduce financial risk for sellers, as long as the required conditions are met.

To check whether you qualify, visit your profile page on GG Mobile Gamers.

Qualification Criteria

To be eligible for seller chargeback protection, sellers must meet the following requirements:

Respond quickly to chargeback-related email notifications and submit sufficient proof of delivery

Maintain a monthly chargeback rate of no more than 0.5%

Best Practices to Help Prevent Chargebacks

To reduce chargeback risk and remain eligible for protection:

Write clear and accurate product descriptions

Include multiple high-quality images where applicable

Upload complete proof of delivery as quickly as possible

Respond to buyer messages promptly and handle issues professionally

Keep all communication and supporting records for reference

Eligibility Overview

Eligible

Sellers may receive payout support even if the chargeback decision is made in favor of the buyer, as long as:

Their chargeback rate is 0.5% or lower

Adequate proof of delivery is submitted on time

Not Eligible

If a seller does not meet the required criteria:

The disputed amount may be held until the payment provider reaches a final decision

If the seller wins the dispute, the funds will be released

If the buyer wins the dispute, the amount may be deducted

This may apply across different types of chargeback cases.