The process for reporting or escalating an issue depends on the type of product or service you purchased. Please follow the correct steps based on your order category.

For Accounts, Game Coins, Top-Ups, Items, Skins, Gift Cards, Video Games, and Software

Go to your Order page and click the “Report” button.

Select the reason for your report and submit the dispute.

After the dispute is submitted, the seller will be notified and any release of funds to the seller may be paused while the issue is under review.

Please allow up to 48 hours for the seller to respond or provide a resolution.

We strongly recommend first trying to resolve the issue directly with the seller through the GG Mobile Gamers chat system.

If the seller does not respond within 48 hours, or the issue remains unresolved, you may escalate the case to an admin for further review.

If you do not escalate the matter within the required time after no response or after the seller replies, the case may be closed automatically.

For Boosting and Coaching

If your order status is still Processing, click “Not Receive.”

This will notify the seller and request action or proof of delivery.

Allow up to 48 hours for the seller to respond or resolve the issue.

You should also try contacting the seller through chat first to resolve the matter directly.

If there is still no response after 48 hours, you may escalate the issue to an admin for review.

If your order status is Completed, you may use the “Report” option instead.

Important Notice

Please make sure you open and escalate your dispute before the order is confirmed or closed, where applicable.

If the order has already been completed and the dispute window has passed, please contact support directly at [trade@ggmobilegamers.com](mailto:trade@ggmobilegamers.com).