The process for reporting or escalating an issue depends on the type of product involved. Please follow the correct steps based on your order category.

For Top-Ups and Game Accounts

Go to your Order Page and click the “Report” button.

Select the reason that best matches your issue.

Allow the seller up to 48 hours to respond or provide a resolution.

We recommend contacting the seller through the GG Mobile Gamers chat system first to try to resolve the matter directly.

If the seller does not respond within 48 hours, you may click “Escalate” to request further review.

Please note:

If you do not reply within 48 hours after the seller responds, or

If you do not escalate within 48 hours after the seller fails to respond,

the case may be closed automatically.

Important Notes for Escalated Cases

If you want the seller to continue delivering the remaining items, first click “Resolve Escalation” and then continue communicating with the seller.

Sellers may not be able to continue delivery while the order remains under escalation.

For completed orders, if you want to file a complaint and the Report option is not available, please contact support at [trade@ggmobilegamers.com](mailto:trade@ggmobilegamers.com).