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Should I Click “Confirm Received” Before I Receive the Item?

GG Mobile Gamers Support
Modified on: Fri, 17 Apr, 2026 at 10:46 PM

No. You should not click the “Confirm Received” button if:

You have not received your order

You cannot confirm that the item is correct and working properly

What If the Item Is Defective or Not Delivered?

If the seller delivered a defective item or marked the order as delivered when you have not actually received it:

Try contacting the seller through the GG Mobile Gamers chat system to clarify the issue

If the issue is still not resolved, you may escalate the case for further review

When escalating a case, make sure to include any screenshots or other proof that support your claim

Important: Clicking “Confirm Received” means you are confirming that the item was delivered correctly. Do not click it unless you are sure.

Help Center

Security & Evidence Agreement

By proceeding, you agree that you are required to change all account information (email and password) immediately after purchase.

⚠️ IMPORTANT: You MUST record a continuous video/screen-recording while viewing the account and changing the information. This recording is your ONLY proof in the event of a dispute.

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