To help ensure fair and accurate investigations, we may ask for a video recording instead of screenshots only. Here is why:

1. Videos Show the Full Situation

A video captures the full sequence of events in one continuous recording. This helps us understand exactly what happened, including the timing and actions before, during, and after the issue.

Screenshots only show a single moment and may leave out important details.

2. Videos Provide Stronger Evidence

A video usually gives clearer and more reliable proof than one or more screenshots.

Seeing the events happen in real time can reduce misunderstanding and help support a fair decision.

3. Videos Make Reviews Faster and Easier

In many cases, one video is easier to review than multiple screenshots.

It allows everything to be seen in one place instead of having to compare separate images to understand the full situation.